My EZ-Toll Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our toll management and violation tracking services
• To process transactions and send related information including invoices and receipts
• To send administrative messages, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage trends and improve user experience
• To detect, prevent, and address technical issues and fraudulent activities
• To comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With toll authorities and government agencies as required to process toll transactions and violations
• With service providers who perform services on our behalf (payment processing, data analytics, customer support)
• With your consent or at your direction
• To comply with legal obligations, court orders, or government requests
• In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law or legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-out: Opt out of certain data processing activities, including marketing communications

To exercise these rights, please contact us at support@myeztoll.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our platform. Types of cookies we use include:

• Essential cookies: Required for the operation of our platform
• Analytics cookies: Help us understand how users interact with our services
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. SMS Communications and Phone Numbers

If you provide your phone number and opt in to receive SMS communications from My EZ-Toll, we may use your phone number to send you notifications related to your account, toll transactions, and customer support.

We do not share, sell, or rent your phone number to third parties for marketing purposes.

Phone numbers collected for SMS communications are used solely for providing requested services and communications related to your account.

You can opt out of SMS communications at any time by replying STOP to any message.

14. My E-Z Toll Authenticator app: incoming text messages

The optional My E-Z Toll Authenticator app for Android, with your permission, receives incoming text messages (SMS) on your phone in order to find verification codes that toll agencies (for example E-ZPass Pennsylvania) send to the phone number registered on your toll account.

Only messages from the toll agencies configured on your My E-Z Toll account are used. From such a message the app extracts only the verification code and sends it over an encrypted connection to your own My E-Z Toll account, where it is used once to access your toll account and is deleted within 15 minutes.

All other messages are ignored on your phone: they are not stored, not uploaded and not shared with anyone. The app does not read your message history, and message content is never sold, used for advertising or shared with third parties.

You can withdraw the permission at any time in your phone's settings (Apps → My E-Z Toll Authenticator → Permissions) or uninstall the app; codes can then still be sent manually by sharing a message to the app.